Since palmbeachdesignerfabrics.com is offering non-tangible irrevocable goods we do not issue

refunds once the order is accomplished and the product is sent. As a customer, you are responsible
for understanding this upon purchasing any item at our site. Please note that our bonuses are

offered on behalf of our respected partners and are not an issue for a refund or chargeback.

However, we realize that exceptional circumstance can take place with regard to the character of the

product we supply.

Therefore, we DO honor requests for the refund on the following reasons:

 

Non-delivery of the product: due to some mailing issues of your e-mail provider or your own mail

server you might not receive a delivery e-mail from us. In this case, we recommend contacting us for

assistance. Claims for non-delivery must be submitted to our Billing department in writing within 14

days from the order placing date. Otherwise, the product will be considered received and

downloaded;

 

Download and unzipping issues: it may happen so that you are having problems while downloading

the product or its unzipping. Claims regarding such issues must be submitted to our Technical

Support department. If you do not properly contact us during this period, you agree that we may

construe silence as a successful download of the product with no further right of redress or refund

for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 3

days may result in a refund decline;

 

Major defects: although all the products are thoroughly tested before release, unexpected errors

may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the

right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct

it within 72 hours from the date of the initial complaint letter or any other notification provided by a

Customer, the refund will be issued to the customer in full without any compensations or

reimbursements. OR, at customer’s choice, replacement of the product of the same or around the

same value can be offered; Please be advised that temporary access to your server can be

requested by our technicians in order to identify and fix the possible issues with our Products.

Failure to provide such access in a timely manner may result in a delayed resolution of the issue.

Refusal to provide access to your sever will result in your inability to qualify for a refund.

 

Product not-as-described: such issues should be reported to our Technical Support Department

within 14 days from the date of the purchase. Clear evidence must be provided proving that the

purchased product is not as it is described on the website. Complaints which are based merely on

the customer’s false expectations or wishes are not honored.

Please note that we do not bear any responsibility and therefore we do not satisfy any

refund/return/exchange requests based on incompatibility of our products with some third-party

software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those

which are specified as compatible in a description available on the preview page of each product.

We don’t guarantee that our products are fully compatible with any third-party programs and we do

not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in

a timely manner. Thank you for purchasing our products.

 

Contact Us

Email: [email protected]

Phone: 1-561-833-3535

Please give it 12-24 hours for our Support Team to get back to you on the problem. Requests for a refund are accepted at [email protected] within the period of 2 weeks after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our Terms

and Conditions.

A refund is issued to you upon receipt of a Waiver of Copyright signed by you.

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